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Frequently Asked Questions about wireless access

Printers are not part of the Library’s wireless service. If you need to print, save the file to an external storage device (i.e. CD or USB drive), and then print from one the of Library’s computer workstations.

Viruses do not come from the network itself. They come from the Internet, often as attachments to e-mail. It is your responsibility to protect your device from viruses and hackers (e.g. by using up-to-date anti-virus software, firewalls, etc.)

While you don’t need special software, up-to-date drivers have remedied many connection problems. The drivers included with the card may be several generations old. Updates are usually available on the vendor’s website.

Yes, you must allow cookies in order to use the OPL Wireless network. The cookie allows the network to recognize you as a valid library patron once you have authenticated by using your library barcode and PIN.

There are currently no time limits set on use of the wireless network (within the library’s opening hours); however, you will be automatically logged out after 30 minutes of inactivity. If you are logged out, simply re-open your browser and re-authenticate.

A “Page Cannot Be Found” message indicates that the page is being blocked by the library’s filter and is not accessible inside the library. This should only apply to juvenile library cards.

For general questions about the Library's wireless network, email InfoService@BiblioOttawaLibrary.ca. For specific questions about your hardware or software, contact the manufacturer.

If the Wireless login page does not appear, go to the following website which will force the login page to display: neverssl.com