Strategic Plan

Vision

To build community and transform lives.

We inspire learning, spark curiosity, and connect people.

We are an active part of our community, reaching beyond our spaces to build relationships that enrich Ottawa.

We are welcoming and open to all, and are committed to providing access to spaces, collections, programs, resources, and expertise.

We embody the principles of public stewardship, transparency, and accountability in our operations and interactions.

We defend the free and open exchange of lawful information and ideas in a democratic society, respecting individual’s rights to privacy and choice.

We cultivate the joys of reading, learning, discovering, and creating.

Redesign the Library Experience
1. Define the ideal client experience across service channels (branches/facilities, virtual, and mobile)
2. Develop the service strategies (programs, tools, expertise, collections, spaces)
3. Create the destination experience for the Central branch at Ādisōke
4. Renew and formalize a community development approach
5. Identify and address barriers to service
Build Organizational Capacity
1. Enhance the employee experience
2. Foster leadership accountability
3. Increase data-driven decision-making
Demonstrate the Value of OPL
1. Develop and implement a brand strategy
2. Enhance fund development
3. Strengthen community relationships and advocacy
4. Integrate an ongoing commitment to intellectual freedom into all OPL activities